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Customer Care

OneTouch® Customer Care is here to offer you the support you need - when you need it. With more than 350 agents and 35 languages covered worldwide, we all have a very clear objective and reason for coming to work every day - to help guide your way forward.

Do you have any questions?

We've put together a list of some of our most frequently asked questions, so if you have a question, have a look here first. If you can't find the answer you're looking for - please just give us a call and we'll be happy to help!

Haven’t registered your meter yet?

By registering your meter, we can provide you with ongoing support to help you manage your diabetes. Just click "Register" below and fill in the form to complete your registration.

Two OneTouch Customer Care Agents

Customer Care

At OneTouch® Customer Care, our goal is to provide you with the support you need to help you manage your diabetes. For example, we can help you to set up your new OneTouch® meter and answer any questions you might have related to using your OneTouch® product.

How to contact us


Customer care Email
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E-mail: [email protected]


Customer Support Phone
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OneTouch Customer Care:
0800 121 200 (UK) or 1800 535 676 (Ireland)
Lines are open: Monday - Friday 9.00AM – 5.00PM


We will use your information to respond to your inquiries and fulfill your requests as necessary for our legitimate interest and possibly to comply with our legal obligations relating to pharmacovigilance or product quality. Please read our Privacy Policy